Conduit Consulting

How quickly does your team close valuable deals, resolve conflicts and overcome complaints?

Many organizations and individuals waste considerable resources -- time, money, effort -- working to forge agreements, modify terms and settle disputes. In addition to those whose job entails working directly on the matter, these activities often distract other workers, disrupting day-to-day operations and resulting in reduced productivity and decreased profitability.




To experienced deal-makers, delays and inappropriate communications by the opposing party signal a variety of weaknesses. If your organization cannot articulate compelling benefits, assess deal points or structure terms quickly, it will be at a disadvantage. It may not only lose the customer to a competitor, but also reduce its buying power with suppliers and distributors, increase its borrowing costs due to being rated more risky by lenders, as well as perceived as less valuable by investors and potential buyers.

Can your organization afford to waste time and bear these unnecessary risks and costs?

To save time, avoid value-destroying moves and alleviate risk of forming acrimonious relationship between the interested parties, clients frequently enagage Conduit Consulting specialists to provide Negotiation, Mediation or Ombudsperson services.

What is the difference between Negotiation, Mediation and Ombudsperson services?

Negotiation is a method of discussion and compromise undertaken by two or more parties on their own behalf with the intent to reach agreement. The person communicating with the opposing party is the "Negotiator."
Mediation is a method of discussion and compromise facilitated by an independent and impartial third-party (the "Mediator") who guides two or more parties to reach an agreement or settlement when parties cannot solve a problem, agree terms or resolve disputes between themselves.
An Ombudsperson is an individual responsible for impartially investigating complaints from consumers, vendors, employees or other stakeholders against an organization and bringing about solution, settlement or agreement. In some instances the complaining party is not revealed to the subject of the complaint to prevent retaliation. While similar to the Mediator's role, the Ombudsperson typically works to protect the organization.

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Conduit Consulting LLC receives ACQ magazine Global Awards 2012. Conduit Consulting LLC recognized as Independent Strategic Adviser of the Year.

When clients need assistance with forging business-related relationships, structuring transaction agreements or overcoming disputes, they often request our Corporate Development practice leader Jillian Alexander to represent or advise them. The Negotiation, Mediation or Ombudsperson services frequently requested by our clients include:

Negotiation Services

  •  Advocate for client interests
  •  Represent client as Deal-Maker either as "Goodwill Ambassador" or "Bad Cop"
  •  Determine necessary agreement Terms and Conditions
  •  Create Negotiation Strategy
  •  Identify criteria to assess
  •  Determine acceptable values and define deal-breakers
  •  Value Benefits vs. Risks trade-offs
  •  Create Value Propositions
  •  Structure agreement terms
  •  Clarify meanings between parties

Mediation Services

  •  Facilitate negotiation between parties impartially
  •  Provide decision frameworks
  •  Clarify meanings between parties
  •  Advise parties of likely ramifications of their actions (only when asked and appropriate)
  •  Guide parties to swiftly reach agreement

Ombudsperson Services

  •  Establish policies and processes for handling complaints
  •  Address and resolve root-cause problem
  •  Build/Maintain goodwill with Win-Win solutions
  •  Document issues
  •  Identify root-cause problem
  •  Devise and recommend solutions
  •  Implement framework to guide decision-making to resolve complex problems

To learn more about our Negotiation, Mediation and Ombudsperson services and related experience, click on links below:

2012 SBCA Community Best of Business Award

What are you doing to reduce time and effort to achieve desired results?

To contact Conduit Consulting for Negotiation, Mediation or Ombudsperson services, or request further information about our services, click button and complete online form:

Conduit Consulting LLC  •  2530 Wilshire Blvd., Second Floor  •  Santa Monica, CA 90403 USA
Telephone: +1.310.260.9765  •  Email:
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